Effective Date: 20 September 2024
We recognise that your privacy is very important and are committed to protecting the personal information it collects from you.
This document sets out how Dietitian Connection Pty Ltd (ACN 155 488 565) and our affiliates (collectively referred to in this policy as we, us or our) collect, use and share your personal information on www.dietitianconnection.com and www.nutritionconnection.com.au.
Our “affiliates” includes Dietitian Connection LLC, our related entities, associated entities and commonly controlled entities.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our websites. By accessing or using our websites, you agree to this privacy policy. This policy may change from time to time. Your continued use of our websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
This policy does not apply to any third-party, including through any application or content (including advertising) that may link to or be accessible from or through our websites.
If you are under the age of 13, you are not authorised to use this site.
In addition, please read the our Terms & Conditions available at https://dietitianconnection.com/terms/ carefully as it contains important information about your use of our website. If you have any questions, please contact us here.
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet (including via our websites or interacting with our chatbot), via email or responses to surveys, or through a telephone conversation with you.
The personal information that we collect and hold about you depends on your interaction with us. The kinds of information we typically collect include name, address, email address, phone number, credit or debit card information and/or other information relevant to providing you with the services you are seeking either on your own behalf or on behalf of someone else.
You also may provide information to be published or displayed (“posted“) on public areas of our websites or transmitted to other users of our websites or third parties (collectively, “User Contributions“). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of our websites with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorised persons.
If you provide personal information about another person to us, you must tell that person that you are providing their personal information to us, obtain their consent, direct them to our current privacy policy, and inform them that we can be contacted for further information.
We collect information through technology to enhance our ability to serve you. For example, when you visit the site, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. We do not link IP addresses to personal information.
Cookies
Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your Web browser that enables the website’s or service provider’s systems to recognise your browser and capture and remember certain information.
We use cookies to help us understand and save your preferences for future visits to our websites. For example, when you return to the after logging in, cookies provide information to a website so that the website will remember who you are.
We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. Like most websites, if you turn your cookies off, some of the features on the website may not function properly. If you do not wish to receive cookies you may set your browser to reject cookies or to alert you when a cookie is placed on your computer.
For more information on cookies, you can visit: https://www.allaboutcookies.org/
Google Analytics
We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our websites’ visitors. These cookies collect data tied to a user’s IP address such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the website. Based on this information, Google Analytics compiles aggregate data about website traffic and website interactions, which we use to offer better website experiences and tools in the future.
Google reCAPTCHA
To enhance security and protect against spam and abuse, we utilise Google reCAPTCHA v3 on this site. Use of reCAPTCHA 3 is subject to Google’s Privacy Policy and Terms of Service. This version of reCAPTCHA analyses user behaviour on our website without requiring a reCAPTCHA challenge. It collects information about interactions with the website, such as mouse movements and interactions with form elements. This helps us determine whether a user is real or bot. The data collected by reCAPTCHA v3 is used solely for the purpose of improving the security and performance of our website and is not used for personalised advertising by Google.
Social Media Platforms
We may also collect personal information about you from social media platforms on which you have an account.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide the services you are seeking, communicate with you or respond to your enquiries.
Generally, we will collect, use and hold your personal information for the following purposes and for other purposes where you would reasonably expect us to, and the purpose is related to, any of the purposes listed below:
We store most information about you in computer systems and databases operated by either us or our external service providers.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems include:
We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the Australian Privacy Principles.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We also urge you to be careful about giving out information in public areas of our websites. The information you share in public areas may be viewed by any user on our websites.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.
We will not sell or licence your personal information. Generally, we disclose your personal information only for the purposes for which it was collected (as set out above).
We may disclose personal information about you as follows:
In some circumstances, we may use or disclose personal information for other purposes (for instance, where you would reasonably expect us to and the purpose is related to the purpose of collection), or if your consent may be reasonably inferred from the circumstances.
We are likely to disclose personal information about you overseas.
For instance, our affiliates, third party service providers or other recipients may be based overseas or may use infrastructure outside Australia, including in the USA, Ireland, and the United Kingdom. The relevant data protection authorities have made an adequacy determination regarding the data protection laws of these countries. Transfers to these countries will be protected by appropriate safeguards, such as the use of standard data protection clauses adopted or approved by the competent data protection authorities.
The hosting facilities for our website are located in Australia.
Our sites include links from the site to and plug-ins (such as Twitter buttons) from sites or applications operated by third parties (Third-Party Sites).
We do not control any Third-Party Sites and we are not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by its privacy policy.
It is your choice to enter any Third-Party Site. We recommend that you read its privacy policy if you choose to do so.
Certain countries, regions or jurisdictions have privacy laws that may provide their residents with additional rights regarding our use of their personal information. This section deals with the rights relating to those residents.
Direct marketing and opting out
Under California law, California consumers can request information from us whether we have disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. We will not sell your Personal Information to, or share it with, third-party companies for their direct marketing purposes without your consent. California consumers desiring to request further information about our compliance with these laws or who have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
Your ‘Do Not Track’ browser setting
The site does collect personal information about your online activities over time and across third-party websites or online services. We do not currently respond to web browser “do not track” (DNT) signals or other mechanisms that indicate your preference for not having information collected over time and across different web sites following your visit to one of our sites. DNT is a preference you can set in your browser’s settings to let the websites you visit, including the site, know that you do not want the sites collecting your personal information. If we do so in the future, we will describe how we do so in this Privacy Policy. You can also visit https://allaboutdnt.com/ to learn more.
Children
We do not collect any information from anyone under 13 years of age. Our site, products and services are all directed to people who are at least 13 years old or older.
If you are under the age of 13, you are not authorised to use this site.
US States privacy rights
US State (State) consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
i. targeted advertising (excluding Iowa);
ii. sales; or
iii. profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah);
f. either limit (opt-out of) or require consent to process sensitive personal data.
The exact scope of these rights may vary by State. To exercise any of these rights, or to appeal a decision regarding a consumer rights request, please contact us.
Your rights under the EU GDPR
Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject you have the right to:
g. access your data;
h. have your data deleted or corrected where it is inaccurate;
i. object to your data being processed and to restrict processing;
j. withdraw consent to having your data processed;
k. have your data provided in a standard format so that it can be transferred elsewhere; and
l. not be subject to a decision based solely on automated processing.
(Data Subject Rights)
We have processes in place to deal with Data Subject Rights requests. Our actions and responsibilities will depend on whether we are the controller or processer of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law.
Please refer to the Contact Details section of this policy if you would like to make a Data Subject Rights request.
If you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately using the contact details below.
We will respond to your requests to access or correct personal information in a reasonable time and will take reasonable steps to correct the information so that it is accurate, complete and up to date. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access.
If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your personal information, you should contact us. Our contact details are set out below.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on alternative courses of action which may be available.
From time to time, we may change our policy on how we handle personal information or the types of personal information which we hold. Any changes to our policy will be published on our website.
You may obtain a copy of our current policy from our website or by contacting us at the contact details above.
If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at:
PO Box address: PO Box 120, Mount Gravatt QLD 4122
Contact us here