Dietitian Connection Pty Ltd ACN 155 488 565 (referred to in this document as we, us or our) recognises that your privacy is very important and is committed to protecting the personal information it collects from you. However, we are not required to comply with the provisions of the Privacy Act 1988 (Cth) (Privacy Act) and while not purporting to be a statement of compliance with the Privacy Act, this document sets out how we will manage your personal information
We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking.
The kinds of information we typically collect include: name, address, email address, phone number, birth date and month, credit or debit card information and/or other information relevant to providing you with the services you are, or someone else you know, is seeking.
The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold your personal information for the purposes of:
Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
If you access our website, we may collect additional personal information about you in the form of your IP address and domain name.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites and linked websites are not subject to our privacy policies and procedures.
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:
In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance, where you would reasonably expect us to and the purpose is related to the purpose of collection).
We are likely to disclose personal information about you overseas. For instance, our related bodies corporate, third party service providers or other recipients may be based overseas or may use infrastructure outside Australia, including in the USA, Ireland, and the United Kingdom.
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, interference, modification or disclosure, including electronic and physical security measures.
You may access the personal information we hold about you, upon making a written request. We will try respond to your request within 14 days of its receipt, and subject to the below, provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request (but not for making a request for access) and provide you with a statement regarding the mechanisms available to you to make a complaint.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons).
If, upon receiving access to your personal information, or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.
If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the Australian Information Commissioner.
PO Box address: PO Box 120, Mount Gravatt QLD 4122
Contact us here
For more information about privacy in general, you can visit the federal privacy commissioner’s website at www.privacy.gov.au