12-Month Fixed-Term Contract | Hybrid Working | Victoria
• Join Danone, a global leader in health-focused food and specialised nutrition
• Develop strategic partnerships with healthcare professionals, hospitals, aged care providers, and key customers across Victoria
• Drive sustainable business growth while helping improve outcomes for patients and carers

ABOUT THE ROLE

Danone is seeking a commercially focused and relationship-driven Key Account Manager to join our Healthcare Nutrition team on a 12-month fixed-term contract.

Reporting to the Regional Manager, you will be responsible for developing and executing account strategies across key hospital, aged care, and community healthcare channels. You will partner with healthcare professionals, procurement teams, distributors, and key decision-makers to build long-term relationships, deliver customer value, and drive sustainable business growth.

This is a field-based role that combines key account management, strategic business planning, customer engagement, and clinical expertise to achieve commercial success while supporting improved patient outcomes.

KEY RESPONSIBILITIES

Key Account Management & Customer Engagement

• Develop and execute strategic account plans for key hospital, aged care, and community healthcare customers
• Build strong relationships with healthcare professionals, procurement teams, tender decision-makers, and key stakeholders
• Identify customer needs and develop tailored solutions that create mutual value
• Lead account discussions, negotiations, and business reviews to strengthen partnerships and grow market share
• Coordinate customer engagement activities in partnership with Medical Affairs, Market Access, and Tenders & Contracts teams

Territory Management & Business Growth

• Develop and implement territory business plans aligned with national objectives
• Analyse market trends, sales performance, customer insights, and growth opportunities
• Set clear account objectives and execute strategies to deliver territory targets
• Monitor account performance and proactively address risks and opportunities
• Support forecasting, demand planning, and tender activities within your territory

Customer & Patient Focus

• Develop a deep understanding of customer, patient, and healthcare system needs
• Identify opportunities to enhance customer experience and improve patient access to nutritional solutions
• Position Danone as a trusted partner through customer-centric solutions and service excellence
• Support healthcare professionals with evidence-based nutritional information that improves patient outcomes

Collaboration, Clinical Excellence & Market Knowledge

• Collaborate closely with Medical, Marketing, Market Access, Customer Service, Commercial Excellence, and Supply teams
• Maintain a strong understanding of healthcare nutrition, clinical evidence, market dynamics, and competitor activity
• Confidently communicate scientific and nutritional information to healthcare professionals and decision-makers
• Ensure all activities are conducted in accordance with Danone policies and industry compliance requirements
• Contribute to educational initiatives, customer events, and stakeholder engagement programs

ABOUT YOU

You are a strategic, commercially minded professional who thrives on building strong customer relationships and delivering business results. You enjoy working collaboratively, identifying opportunities, and influencing key stakeholders to create positive outcomes for both customers and patients.

Ideally, you will have:

• A degree in Nutrition, Dietetics, Nursing, Pharmacy, Science, Allied Health, or a related discipline
• Experience in healthcare, pharmaceutical, medical device, healthcare nutrition, or related sales environments
• Proven experience in key account management, territory management, or business development
• Strong commercial acumen, negotiation, and stakeholder management skills
• The ability to interpret and communicate clinical and scientific information confidently
• Excellent planning, analytical, and problem-solving skills
• A customer-focused mindset and passion for improving patient outcomes

WE OFFER

At Danone, purpose and performance go hand in hand. We are committed to creating an environment where our people feel empowered, supported, and inspired to do meaningful work while growing their careers.

What you can expect

• A collaborative and supportive culture
• Flexible ways of working, including our Friday 3pm finish
• Learning and development opportunities to support your career growth
• Exposure to local, regional, and global stakeholders
• An inclusive workplace where everyone can thrive

• Health, life and salary continuance insurance benefits
• A comprehensive employee benefits program designed to support your wellbeing and financial security

HOW TO APPLY

If this role excites you and you’re ready to make an impact, submit your CV to the contact shared.

ABOUT US

At Danone, our mission is to bring health through food to as many people as possible. Guided by our purpose of One Planet. One Health, we’re proud to be a Certified B Corporation™ and a Great Place to Work®, creating positive impact for people, communities, and the planet while fostering a culture where our people can thrive.

DIVERSITY, EQUITY & INCLUSION

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone can thrive.