The Duke and Duchess of Cambridge won the hearts of millions of Australians on their tour down under last week. So why were they so popular?
The young royals connection and engagement with each individual in the crowd reminded me of some tips from the famous book by Dale Carnegie “How to win friends and influence people”, first published in 1937 and still relevant in today’s modern world. Carnegie has six principles to make people like you and I believe the royals implemented all of them to perfection.
1. Become genuinely interested in other people: The Duke and Duchess certainly displayed a genuine interest in all the Australians they met, from the average Aussie to politicians and celebrities, their attention to the person they were meeting was indifferent.
2. Smile: There were plenty of big smiles from Kate and William, if not always from George!
3. Remember that a person’s name is to that person the sweetest and most important sound in any language: Video footage often captured Kate asking a young child what is your name?
4. Be a good listener. Encourage others to talk about themselves: The young royals relentlessly focused on thousands of fans in massive crowds, asking them questions about themselves
5. Talk in terms of the other person’s interests: They royal couple were briefed prior to each official engagement on who they were meeting and their background/interests so they could begin a conversation with function attendees
6. Make the other person feel important – and do it sincerely: I am certain that anybody fortunate enough to have met the Duke and Duchess would comment that in that moment the couple made them feel special. And a memory for a lifetime
Whether you are a monarchist, republican, or don’t really care, I think that we can learn from the royals in terms of making others feel important.